Shipping policy

Last updated: October 2, 2026

Free shipping on every Australian order

Every order shipped within Australia gets free standard shipping. No minimum spend, no code.

Shipping options and prices

Australia, free standard shipping: A$0. Estimated delivery 5 to 10 business days after dispatch.
Australia, Express: A$15. Estimated delivery 2 to 5 business days after dispatch.
International, standard: A$20. Estimated delivery 10 to 20 business days after dispatch. Available to the countries listed at checkout.

The shipping options available to you appear at checkout once you enter your address.

Order processing

We dispatch orders within 1 to 3 business days of payment. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed the next business day. If we expect a delay, we will email you.

Tracking

When your order ships, we email you a tracking number and a link. Tracking can take up to 48 hours to show movement after dispatch.

Delivery times are estimates

The delivery times above are estimates, not guarantees. Carrier delays, weather, public holidays and high-demand periods can add time. We are not responsible for delays outside our control, but if your order is late, email us and we will chase it with the carrier.

Delivery address

Please check your address carefully at checkout. If you give an incorrect or incomplete address, we cannot guarantee delivery. If a parcel comes back to us because of an address error, we will contact you to send it again, and we may ask you to cover the cost of the second shipment. We cannot change the address once an order has shipped, but email us straight away after ordering and we will try to update it before dispatch.

Parcels left at your address

Australian carriers may leave parcels in a safe place if no one is home. If you do not want this, tell us in your order notes or contact the carrier. Once the carrier marks a parcel delivered, ownership and risk pass to you. If your tracking says delivered and you did not receive it, email us within 7 days and we will investigate with the carrier.

Lost or damaged parcels

If your parcel is lost in transit, or arrives damaged, email us with your order number (and a photo if it is damaged). We will send a replacement or refund you in full, whichever you prefer.

International orders

For orders outside Australia, you are responsible for any import duties, taxes or customs fees charged by your country. These are not included in our prices or shipping fee, and we cannot predict them. Supplements are regulated differently in each country. It is your responsibility to check that you can legally import and use Astavelle where you live. Customs may delay or seize a parcel. We are not able to refund a parcel that customs holds or destroys, but we will help where we can.