Refund policy

Last updated: October 2, 2026

Our 90-day satisfaction guarantee

Take Astavelle daily, with a meal, for up to 90 days. If you are not happy with it, contact us within 90 days of your delivery date and we will refund your order.

How to ask for a refund

Email gsidhu122010@gmail.com with your order number and a line about why Astavelle did not work for you. We reply within 2 business days. We will tell you if we need the pouch sent back or if you can keep it. You do not need to prove anything or fill in a form.

What you get back

We refund the amount you paid for the order to your original payment method. Refunds take 5 to 10 business days to reach your account after we process them, depending on your bank. Shipping on Astavelle orders is free, so there is no shipping cost to deduct.

Bundles, gifts and store credit

If you refund a bundle order, any free storage jar and any A$20 store credit that came with it are cancelled. If you have already used the A$20 credit, we deduct that amount from your refund.

Damaged, wrong or faulty items

If your order arrives damaged, or you receive the wrong item, email us with a photo. We will send a replacement or refund you in full, whichever you prefer. This is separate from the 90-day guarantee and applies as soon as you receive the order.

Your Australian Consumer Law rights

Our guarantee is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Astavelle, 3 Janice Terrace, Cranbourne East VIC 3977, Australia. Email: gsidhu122010@gmail.com