Returns and 30-day satisfaction guarantee
We want you to be happy with Astavelle. If you are not happy with your order in the first 30 days, contact us and we will make it right.
How the 30 days work
The 30 days start on the day your order is delivered. Email us at gsidhu122010@gmail.com within that time with your order number and a short note on what went wrong. We reply within 2 business days.
What we will do
We will refund the price of the product you paid for, or send a replacement if you prefer. Please contact us before you send anything back. We will tell you whether a return is needed and how to send it, so you do not pay for a parcel we did not ask for.
Faulty, damaged or wrong items
If your order arrives damaged, faulty or not what you ordered, tell us as soon as you can and include a photo. We will replace it or refund it at our cost.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider can take 5 to 10 business days to show the money. Shipping paid at checkout is refunded when the refund is for a faulty, damaged or wrong item.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Contact
Astavelle
Email: gsidhu122010@gmail.com